Introduction
PetSmart isn’t just a pet store — it’s a one-stop destination for everything your furry, feathered, or scaly friends could need. Whether you’re a first-time pet parent nervously picking out a bed for your new puppy or a seasoned reptile enthusiast searching for the perfect basking lamp, PetSmart offers a variety of products, services, and expertise under one roof. It’s a mix of retail therapy and tail-wagging happiness.
Over the years, PetSmart has grown from a humble retailer to a household name in the pet industry, serving millions of customers across North America. But it’s not just about selling toys and treats. The brand’s mission includes animal welfare, pet adoption, and education for responsible ownership. This guide will unpack everything PetSmart offers — from its history and core values to the insider tips that can save you money while giving your pet the best care possible.
Key Takeaways
- PetSmart is a leading North American pet retailer offering products, grooming, training, veterinary care, and adoption services.
- Wide selection includes food, toys, bedding, and specialty pet supplies for dogs, cats, birds, reptiles, fish, and small animals.
- Adoption programs partner with local shelters and rescues to find loving homes for pets.
- Loyalty rewards programs help shoppers earn points and enjoy discounts year-round.
- Community involvement includes charity donations, educational events, and animal welfare advocacy.
What is PetSmart?
PetSmart is a specialty retail chain dedicated to pets and the people who love them. The company sells a wide range of pet supplies, offers professional services like grooming and training, and supports animal adoption initiatives. Unlike general retailers that carry a small selection of pet products, PetSmart’s entire business revolves around pets — from their nutrition and healthcare to their entertainment and comfort.
PetSmart operates over 1,600 stores across the U.S., Canada, and Puerto Rico, often integrating in-store veterinary clinics and training areas. This allows pet owners to shop, learn, and care for their pets in one convenient visit. The brand prides itself on being a trusted resource for pet parents, whether they own a Great Dane, a parakeet, or a bearded dragon.
A Brief History of PetSmart
Founded in 1986 in Phoenix, Arizona, PetSmart began under the name “PetFood Warehouse.” Initially, it focused on bulk pet food sales at discounted prices, catering to budget-conscious pet owners. In 1989, the company rebranded to “PetSmart” and expanded its product lines and services. The 1990s saw rapid store openings, the addition of grooming salons, and the introduction of pet training classes.
PetSmart is a specialty retail chain dedicated to pets and the people who love them. The company sells a wide range of pet supplies, offers professional services like grooming and training, and supports animal adoption initiatives. Unlike general retailers that carry a small selection of pet products, PetSmart’s entire business revolves around pets — from their nutrition and healthcare to their entertainment and comfort.
In the 2000s, PetSmart embraced online retail through its website and later integrated adoption programs in partnership with non-profit organizations. Over the years, the company has evolved from a discount pet food warehouse to a multi-service hub for pet lovers, staying competitive in a fast-changing retail landscape.
Mission and Values
PetSmart’s mission is clear: “We love pets, and we believe pets make us better people.” This philosophy guides everything from product selection to employee training. Core values include:
- Customer focus – Prioritizing the needs of pet owners and their companions.
- Animal welfare – Supporting responsible pet ownership and adoption.
- Community engagement – Giving back through charitable work.
PetSmart aims to create a welcoming space where pets are celebrated and cared for, ensuring they live happy, healthy lives.
PetSmart Products and Services
PetSmart’s offerings go beyond the typical pet aisle. It provides a comprehensive mix of retail products and hands-on services tailored to different pet species.
Pet Food and Nutrition
PetSmart carries a wide variety of pet food brands, ranging from budget-friendly options to premium and prescription diets. This includes:
- Dry food (kibble) and wet food (canned)
- Breed-specific formulas
- Grain-free and limited-ingredient diets
- Specialized nutrition for life stages (puppy, adult, senior)
Their trained associates can guide customers toward the right food for their pet’s needs, factoring in age, health conditions, and dietary preferences. Some locations also host veterinary consultations to tailor nutrition plans.
Pet Grooming Services
PetSmart’s grooming salons cater to dogs and cats, offering:
PetSmart is a specialty retail chain dedicated to pets and the people who love them. The company sells a wide range of pet supplies, offers professional services like grooming and training, and supports animal adoption initiatives. Unlike general retailers that carry a small selection of pet products, PetSmart’s entire business revolves around pets — from their nutrition and healthcare to their entertainment and comfort.
- Baths and haircuts
- Nail trimming and grinding
- Ear cleaning
- Teeth brushing
Groomers are trained and certified, with safety protocols in place to ensure pets are comfortable during their visit. Online booking makes it easy to schedule appointments, and customers can even request specific stylists for their pets.
Pet Training Programs
PetSmart offers group classes and private sessions for dogs of all ages, from basic obedience to advanced tricks. Training programs cover:
- Potty training
- Leash manners
- Socialization skills
- Behavioral corrections
The curriculum follows positive reinforcement techniques, creating a fun and stress-free learning environment for both pets and owners.
Veterinary Care
Many PetSmart stores feature Banfield Pet Hospital clinics, offering preventive and diagnostic services such as:
- Vaccinations
- Wellness exams
- Dental care
- Surgery and urgent care
This integration means customers can handle shopping and veterinary needs in a single trip, streamlining pet care.
Shopping at PetSmart: In-Store vs Online
PetSmart gives customers the flexibility to shop in physical stores or online through its website and mobile app.
Benefits of In-Store Shopping
- Hands-on product inspection
- Immediate purchase without shipping wait times
- In-person expert advice from staff
- Access to in-store-only promotions
Pet owners who prefer a tactile shopping experience often favor visiting physical locations.
Advantages of Online Shopping
- Wider product selection, including online exclusives
- Convenient home delivery or in-store pickup
- Easy price comparison and customer reviews
- Subscription services for recurring orders
Online shopping suits busy pet parents who want convenience without sacrificing variety.
PetSmart Adoption Programs
PetSmart is committed to helping homeless pets find loving families through its adoption initiatives.
Partner Shelters and Rescues
The company partners with thousands of local animal shelters and rescue organizations. Adoption events are often hosted inside stores, allowing potential adopters to meet pets in a safe, friendly environment.
Success Stories
Since its founding, the PetSmart Charities arm has helped more than 9 million pets find homes. Success stories range from senior dogs getting a second chance to kittens rescued from unsafe conditions, each highlighting the brand’s role in reducing shelter populations.
PetSmart Loyalty and Rewards Program
How the Program Works
PetSmart’s Treats Rewards Program is free to join and allows members to earn points for every dollar spent. Points can be redeemed for discounts on future purchases, grooming, or training services.
Best Ways to Earn and Redeem Points
- Sign up for promotional point events
- Purchase grooming packages
- Take advantage of special offers for online orders
- Redeem during seasonal sales for maximum savings
Seasonal Promotions and Deals at PetSmart
PetSmart runs frequent seasonal sales tied to holidays like Christmas, Halloween, and National Pet Day. Deals include discounts on toys, treats, apparel, and even grooming services. Clearance events help clear inventory, giving customers the chance to score deep savings.
PetSmart’s Role in the Pet Community
Charitable Foundations and Donations
Through PetSmart Charities, the company donates millions annually to animal welfare causes, disaster relief, and spay/neuter programs.
Educational Workshops and Events
In-store events teach owners about pet nutrition, grooming at home, and responsible ownership. These workshops also serve as community gatherings for pet lovers.
Tips for Getting the Most Out of Your PetSmart Experience
- Join the Treats Rewards Program for discounts
- Subscribe for auto-ship on food and litter
- Check clearance aisles for hidden gems
- Attend adoption events to support local rescues
Conclusion
PetSmart has evolved into more than just a pet supply retailer — it’s a community hub for pet lovers. From its vast product selection to adoption programs and educational outreach, the brand caters to every aspect of pet ownership. By leveraging loyalty programs, seasonal deals, and expert services, pet owners can give their companions the best care possible without overspending.
Whether you shop online or in-store, PetSmart offers convenience, variety, and a dedication to animal welfare that sets it apart. For pet parents, it’s not just about buying supplies — it’s about becoming part of a larger mission to make the world better for pets everywhere.
FAQs
Does PetSmart sell exotic pets?
Yes, PetSmart sells small animals like reptiles, fish, birds, and hamsters, though availability varies by location.
Can I return opened pet food to PetSmart?
Most locations allow returns of opened food with a receipt, especially if your pet refuses it.
Does PetSmart price match?
Yes, PetSmart matches competitor prices, including select online retailers, with proof of the lower price.
Is PetSmart grooming safe for senior pets?
Yes, but always inform the groomer of any health issues so accommodations can be made.
How often does PetSmart have adoption events?
Typically, every weekend in many locations, with larger national adoption weekends several times a year.
